Frequently Asked Questions

Why should I purchase Safeglow®  products?

With busy work, school and school schedules, often the most convenient time for you to exercise or to walk your dog is in the early hours of the morning or in the evenings, when visibility is poor. This can make both you and your pets difficult to see by motorists. Safeglow is a specialist in LED Safety Gear for people and pets. Our USB rechargeable collars and harnesses vastly reduce the risk of injury to your pets by making them highly visible during dawn or dusk or on the darkest of nights. Simply activate the bright LED lights on our pet gear and your pets will be seen up to 500 metres away (approx. 1,600 feet), giving ample time for motorists to see them and to slow down. Your family will have real peace of mind knowing your pets are highly visible in low light and in all weather conditions. Be seen and be safe with Safeglow LED Pet Products.  

What are the Special Features of Safeglow products?

We specialise in USB-rechargeable LED Safety Products for pets, pet owners cyclists, joggers, campers, emergency workers and event personnel. These products are easily recharged from a USB wall charger in a matter of hours. Our compact LED products like our Armbands and Wristbands use low-cost CR2032 batteries which are included with those products. Replacement batteries are available on our website at $14.50 for five. SAFETY NOTE: Batteries should always be stored safely & locked away from children. Refer to our Button Battery Safety Tips on our Home Page for further guidelines.

How long do our LED Rechargeable Products Glow until they need recharging? 

The duration that our products glow will depend on the Light-Mode you use. Most of our products have four Light Modes: Off, Fast Flash, Slow Flash & Steady Glow. In the Slow Flash mode most products will glow for over 16 hours. When our rechargeable LED products run flat, you simply plug them in to a USB wall charger, using the standard charger cord included with every rechargeable product we sell.    We recommend charging Safeglow USB Products for 5 hours before their first use or after long term storage.      

Can the products I order be sent directly to the recipient as a gift?

Yes, you have the option to record a different ‘Shipping Address’ for the recipient, rather than use your Billing Address. You can also write your own personal message during Checkout and we’ll include a Gift Card to the recipient with our compliments. No pricing information will be included with your gift. Our products are beautifully packaged and make wonderful Birthday, Farewell, Christmas and Corporate Gifts. For the person who has ‘everything’ we recommend our Premium LED Glowing Belt with 2 Zip-Pockets, allowing dog walkers to securely hold all of their essentials, like doggie bags, smartphone, credit cards and house keys.   

What are our Payment Options?

You can securely pay for your order by Visa, Mastercard or PayPal. We use the services of Stripe, an internationally recognised Online Payment Provider to process your payment. For security, we do NOT keep a record of your credit card details.

Do I receive any discount on Shipping for purchasing multiple items?

Yes, all orders over $75.00 receive FREE SHIPPING. For orders under $75.00, all additional items ordered after your first product are charged only $3.00 to $5.00 for shipping worldwide. Shipping of single items within Australia are charged at $9.00 each. All orders are carefully packaged so they will arrive in top condition. Wholesale prices are available for bulk purchases. Refer to our Wholesale Information page for further details.

How long will it take to receive my Order?

All orders are packed on the same day the order is received and mailed by the next business day, using Australia Post. Australian based orders are usually delivered in 3 to 5 working days. Overseas orders are delivered in around 12 to 14 days, depending on the mail service in your country. If you have not received your order within 21 days, please CONTACT US, advising your Name and Order Number. We will reply to you by the next business day, with an update on your expected Delivery Date.  

Are my personal details shared with any other companies?

We provide only necessary personal details to Banking and Postal Services to enable them to process your Order. These organisations are bound by the Privacy Laws in Australia and the Privacy Laws in your own country. We may send emails on product updates to you when you have provided your authority for us to do so. Our Privacy Policy can be viewed on our Home Page.

What is your Refund Policy and MONEY BACK GUARANTEE on Product Returns?

We are proud of the quality of our products and offer a 30-day Money Back Guarantee if you are not completely satisfied with any product you purchase from us. Simply return the item(s) within 30 days of your purchase date with a note explaining the specific issue or concern. We will gladly replace damaged or defective items or provide you with a refund of the item price, providing the item has not been used. You can buy Safeglow products from us with total confidence!

Is Goods & Services Tax (GST) charged on orders?

For Australian orders, GST is included in the price displayed for each product. GST does not apply to International orders (i.e. goods exported from Australia to overseas countries). 

Intellectual Property of Safeglow® 

The information contained on this website is a general guide only and subject to change without notice. The website and all of its components (including but not limited to text, images, audio and video) is the exclusive Intellectual Property of Safeglow and its subsidiaries. All information on this website is subject to Copyright, Trade Mark, Patent, Design and other International Protections and will be defended in Law. Please contact us if you wish to publicise any information on this site. Our Terms and Conditions and Privacy Policy on the Home Page governs your access and use of this website. PetLights ® and Safeglow ® are Registered Trade Marks. Thank you from the team at THE SAFEGLOW GROUP.